Privacy Policy
Last updated: March 2026
1. Data Controller
3PW Commerce S.r.l., with registered office in Italy, is the data controller responsible for the processing of your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Italian legislation (D.Lgs. 196/2003 as amended by D.Lgs. 101/2018).
2. Data We Collect
We collect the following categories of personal data: identification data (name, surname, email address, phone number, company name) provided through our contact forms; navigation data (IP address, browser type, pages visited) collected automatically through cookies and similar technologies; data necessary for the provision of our marketplace management services as outlined in specific service agreements.
3. Purpose and Legal Basis
Your personal data is processed for the following purposes: (a) responding to your enquiries and providing requested information (legal basis: legitimate interest); (b) providing marketplace management and consulting services (legal basis: performance of a contract); (c) sending commercial communications about our services, only with your explicit consent (legal basis: consent); (d) complying with legal obligations (legal basis: legal obligation); (e) website analytics and performance improvement (legal basis: legitimate interest).
4. Data Retention
Personal data collected through contact forms is retained for 24 months from the last interaction. Data related to active service agreements is retained for the duration of the contract and for 10 years thereafter for legal and tax compliance purposes. Navigation data is retained for 12 months. You may request deletion of your data at any time, subject to legal retention obligations.
5. Data Sharing
We do not sell your personal data. We may share data with: trusted service providers who process data on our behalf (e.g., hosting providers, email services) under appropriate data processing agreements; marketplace platforms (Amazon, TikTok Shop, etc.) as necessary for service delivery; public authorities when required by law. Data may be transferred outside the EU/EEA only with appropriate safeguards (Standard Contractual Clauses).
6. Your Rights
Under the GDPR, you have the right to: access your personal data; rectify inaccurate data; request erasure ("right to be forgotten"); restrict processing; data portability; object to processing; withdraw consent at any time. To exercise these rights, contact us at privacy@3pwcommerce.com. You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali).
7. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include encryption of data in transit (TLS/SSL), access controls, regular security assessments, and staff training.
8. Contact
For any questions regarding this privacy policy or the processing of your personal data, you can contact us at: privacy@3pwcommerce.com.